Passward Tricks

Tips for Resetting Your Password

You can reset your password whenever you need to; just enter the same email address you used for your account here.

Not having any luck? Here's a few things to remember:

We'll only be able to send the link to reset your password to the email address you used for your Kik account.

If you can't see a message from Kik in your inbox, be sure to also search in your spam or junk mail folders.

Still no email? Check out this FAQ from our Support Center for more help with email delivery issues.

Staying up-to-date on all things Kik

You can follow us on Twitter and like us on Facebook to stay up-to-date on all the latest Kik news. Don't forget to tell your friends too so they're getting all the same Kik news as you. (The blog is also a great spot to get the latest info and announcements - so you guys are in the right place!)

We just hit 250,000 likes on Facebook and we've sent Kik goodies to 10 fans of our page. Help us get to 500,000 likes, or 100,000 followers on Twitter, and some fun Kik stuff could be headed your way too :)

We won't send you a message on Kik if we have any news or updates for you. If you receive a message about any changes to the app, it won't have come from an official Kik team account - promise!

Lost your phone? Oh no!

Under the sofa cushions? Nope. Wedged in the car seat? Nope. Bottom of your backpack, under all your school books? Nope. Well this isn't looking good. We know what it's like when you can't find your phone anywhere - you're completely lost without it. If your phone is M.I.A., we've got your Kik account and messages covered.

Sign in to your account from a friend's phone and you'll instantly be signed out on your missing phone. So if someone finds your phone, they won't be able to access your Kik account and friends, and they won't be able to read your messages. (This is just like when you try to sign in to your account on more than one device - like your tablet and your phone.)

Your account will be waiting for you when your phone turns up again, or when you get a replacement one. Just sign in and all your saved contacts will still be there :)

inShare

Emails from Kik

You won't get lots of emails from Kik - promise! There are a few different times when we'll message you, and when we do, we'll send an email to the address registered to your account:

1. The very first email will arrive right after you sign up for Kik, and will include a link to confirm your email address. Why do you need to confirm your email address? Great question; here's why.

2. If you haven't checked your account for a few days, and you have unread messages waiting, we'll email you to let you know that your friends are trying to reach you.

3. If you've forgotten your password or just want a new one, you can enter the email address registered to your account here, and we'll email you a link to change your password.

If you're expecting an email from us, but don't seem to be getting one, be sure to check your junk mail folder, just in case our emails end up in there.

Your Username

On Kik, your username is your ID. The best way to connect with other people in the app is to share your username.

Want to talk to your friends and fam? You can invite them from Kik (Settings > Invite a Friend) or share your username with them one-on-one.

Looking to connect with your fans and followers in other social apps? Kik is perfect for that too.

Already shared your username online? Getting lots of new messages? We've got just what you need to help you manage your conversations. Stop by the blog, Twitter orFacebook this Friday and we'll tell you all about it :)

Back to Basics

Wow! We're growing like crazy and with so many new users, it's time to take it back to the basics with this week's Tip Tuesday. So if you're new to Kik (welcome!), this one's for you. And if you're not so new, well, a quick refresher never hurts, right? And you might just learn something new ;)

Tip #1: Once you're all setup, you're going to want to start messaging your friends. But how do you find them in Kik? There's a couple of different ways ... You can use the optional Address Book Matching feature, or you can ask your friends for their usernames and then add them. Check out this FAQ for all the details.

Tip #2: Those little letters you see beside the messages you've sent are your message status notifications:

S means your message has been sent to our Kik server

D means that we've delivered the message to your friend

R means that your message has been opened and read.

Seeing something different beside your messages? This FAQ will tell you all you need to know.

As always, if you've got any questions about Kik, be sure to check out our Support Center.

The Kik Bot

Welcome back to Tip Tuesday and our first blog post of 2013!

Our one and only official Kik Team account belongs to our Kik bot. The Kik bot is, you guessed it, a robot, and it knows answers to questions about the Kik basics, as well as some fun jokes.

We won't use the Kik bot to verify your account or to get in touch with you for anything else; and the bot definitely won't ever ask you for personal information (like your Kik password or email) - promise!

To chat with the Kik bot, just add username: kikteam. Already had the chance to meet the Kik bot? What's the craziest or funniest message you ever received from it?

We’ve got the Answer …

the Kik Support Center! It's definitely the best place to go when you've got a question about the app or need some help.

We're updating the Support Center with new FAQs and help articles all the time - just type your question or a few keywords in to the search bar at the top of the page, or you can browse by topic. If you can't find what you're looking for, you'll be able to get in touch with our support team right from the Support Center.

We'll be back with more tips on Tuesday, January 8th. Until 2013, Happy Holidays!

Windows Phone Timestamps & Using Cards

Hey everyone - welcome to this week's Tip Tuesday :) We've got tips for those of you using Kik Cards and one for our Windows Phone user's too ...

Tip #1: A few of you have asked us if our new features cost anything. Just like the Kik you know and love, our Cards are free too.

Tip #2: Viewing timestamps on your Windows Phone is easy. Just tap the message bubble you want to see a timestamp for, and voila! A timestamp for that message slides out.

Have a great week! Keep your Kik Cards feedback coming - we really appreciate all your feedback so far.

Tip Tuesday: Getting to Know Kik Cards

Our latest update to Kik is available and we're loving all your feedback so far! For those of you just installing the update, or in the process of figuring out how it all works, here are a couple of tips to get you started:

Tip #1: What are Kik Cards anyway? They're optional features that let you do even more with Kik. You can use Kik Cards to search for and send YouTube videos, find and share images, and create sketches. And you can do all of this without leaving Kik - and without downloading anything new :)

Tip #2: So now you're probably asking, 'How do I find all of this in Kik? It looks just like it did before.' Once you've updated the app, you'll see a small black bar on the left-side of your screen. This is your handle. Slide it open to reveal your drawer where you'll see a 'More' button. Tap that to discover and start using Kik Cards.

That's it! Have fun discovering our new features - we think you're gonna love 'em. And if you have any questions about Kik Cards, check out our Support Center where you'll find lots of FAQs and help articles.